Customer Service Operations Administrator

Seneca Foods is one of North America's leading providers of packaged fruits and vegetables with facilities located throughout the United States.  Our high quality products are primarily sourced from over 1,400 American farms. Seneca holds the largest share of the retail private label, food service, and export canned vegetable markets, distributing to over 90 countries. Products are also sold under the brands of Libby’s®, Aunt Nellie’s®, READ®, Seneca Farms®, Green Valley®, Green Giant (Shelf-Stable)®, CherryMan®, Paradise®, Pennant®, and Seneca labels, including Seneca snack chips. Seneca also provides vegetable products to other companies under various co-pack arrangements.

Seneca Foods offers an excellent benefit package including Medical, Dental, Vision, Life insurance, 401K, Short-Term and Long-Term Disability, Paid Time Off and more!  Help us make our Farm Fresh Goodness Great!  Come join the Seneca Foods team – Apply now!

Seneca Foods in Janesville, Wi is looking for a Customer Service Operations Admin to join our team!

Basic Job duties will include but are not limited to:

• Assist in the analysis of sales forecasts and how to apply the information to current history.  Communicate effectively with sales and other members within the company to have a clear understanding of the data and how it is to be applied. 
• Assist with special projects as necessary.  Work with other IT and Customer Service Staff members to assist in the testing and implementation of projects.
• Must have strong analytical skills, ability to identify problems, research issues, and provide solutions.
• Communicate changes with departments utilizing Adjusted History and EDI
• Provide backup for department functions.
• Provide EDI Support as needed.
• Analysis of forecasts and sales history
• Maintaining and creating ASH files for the database.
• Manhattan failures
• MDM requests that require additional EDI setup
• FA alerts and monitoring
• Pulling raw data files upon request
• IDOCs – mostly invoices and DUNS issues.
• ASN issues for purchased product such as Silgan and Del Monte
• Other duties as assigned.
• Troubleshooting production issues such as EDI failures and IDOCs.
• Creating test files in SAP and GEM

Requirements:

• Highly organized, with strong attention to detail
• Ability to multi-task and prioritize daily workload.
• Ability to identify problems and propose solutions.
• An enthusiastic "team player” with a strong work ethic
• Working knowledge of Microsoft Office, with a focus in Excel

Seneca Foods Corporation is committed to providing equal opportunity for all, through a positive and continuing affirmative action program. No employee or applicant will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status or any other Federal or State legally protected classes. Seneca Foods Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation under the Americans with Disabilities Act (ADA), please contact us at ADA@senecafoods.com or call 585-495-4100.